What shipping methods you have available?

- Orders will be shipped via the carrier Tips@ in a delivery between 3 and 5 days , if you place an order that is not in stock the period may vary between 15 to 20 working days .

- Shipping to mainland : free.

- Shipping to the Balearic Islands: 17 euros (up to 10kg ) .

- Shipping to Canary Islands : 52 euros (up to 10 kg).

- The cost for shipping to customs Canary is 25 euros in all services .

- To Ceuta and Melilla the shipping price will have to be consulted to our e- mail: contacto@chicnrolla.com

- To follow the status of your order can be accessed through the link Chic n ' rolla you provide in your email.

- For shipments to countries where shipping can be susceptible to clear customs , will be required to pay these customs charges to receive your package , and shall in no case responsible for Chic N ' Rolla Spain SL

- For international shipping , please contact our customer service department at the e- mail contacto@chicnrolla.com

- Chic N ' Rolla will send an email to inform you of the status of the shipment ( delivery notice and notices of incidents ) .

- The undelivered shipments will be deposited at the offices of TIPS @ for 15 days pending collection, notice. After that deadline will be returned to the source.

What is the delivery time for my order?

Orders will be shipped via the carrier Tips@ in a delivery between 3 and 5 days, if you place an order that is not in stock the period may vary between 15 to 20 business days.

How I can I contact if I have any questions?

For any questions, feedback or suggestion, you can send your comments by e-mail to: contacto@chicnrolla.com

Do you ship internationally ?

For international shipping, please contact our customer service department at the e-mail contacto@chicnrolla.com

For shipments to countries where shipping may be capable of passing through customs, be obliged to pay these customs charges to receive your package, and shall in no case responsible for Chic N ‘Rolla Spain SL

How I can make the return of a product?

To Chic N’Rolla satisfaction comes first. In the event that you receive your order change your mind or simply do not convince you, you have a period of 14 working days (Article 71 Law 3/2014), counting from the date of receipt provided that the item is no been used or damaged, to change it for another size or color, or return it. At the moment we can not process changes of one product for another. They can only be exchanged for another size or color, depending on the product.

In special periods repayment terms vary, these variations will be duly informed in a timely manner on our website.

For orders to Canary returns are only possible under any circumstances change. Note that only change if fault or defect attributable to Chic N ‘Rolla.

Likewise, no partial refunds for items that are part of a batch is accepted.

If requested return a product, how N’Chic Rolla will pay the corresponding amount will be by bank transfer on the account number provided (will be requested via e-mail) within approximately 10- 15 days receipt of the returned product.

To make your exchange or refund simply follow these steps:

Write an email to contacto@chicnrolla.com, request the exchange or return of items you want. Always have your order number on which Realize Your request will be easier and faster.
Products must be in perfect condition, in original packaging and box or envelope in which you order arrived. If the product is not in perfect condition, Chic N ‘Rolla reserves the right to bill the product and any associated costs.
Note the original order number in a conspicuous place outside the package.
Include the packing slip, indicating code number and reason for exchange or refund.
The shipping company will pick up your order at the place to tell us in 3-7 business days (Peninsula). For other destinations query conditions in our email customer contacto@chicnrolla.com
When changing a new order number is generated automatically.
Returned items are the responsibility of the customer until the arrival of the same to the warehouse. When Chic N ‘Rolla physically receive the product, we will check that everything is correct, and we will refund the amount of the items purchased at the price paid, usually within a period not exceeding 15 working days. You do not have to worry about anything: you will receive an email automatically when we have refunded.

Do you need to be registered / a in your website to place an order?

To buy CHIC N’ROLLA SPAIN SA no registration required. However, the data provided will be stored in the database CHICNROLLA.COM to process your order and to make easier and faster the next purchases.

Upon registration, each user can request that the system will recognize automatically. This will allow the user to streamline the purchasing process and get more direct access to their data, since no prior identification will be required to access them. Automatic recognition is done via cookies. If the user has requested that the system recognizes automatically CHICNROLLA.COM just ask the user to identify if connected to CHICNROLLA.COM from a different computer than usual or if you have deleted your temporary Internet files (cache and / or cookies).

Además, los usuarios que así lo soliciten recibirán por correo electrónico y/o postal información y publicaciones de CHIC N´ ROLLA.COM

What is the procedure for placing an order in your online store?

Items to be acquired shall be selected and added to bag / shopping cart by clicking on the corresponding icon.

The bag / shopping cart contains the reference of the selected item, your name, size, color choice, and the price in the foreign currency (including taxes). ATTENTION: The price shown does not contain transport as rates vary depending on the destination.

The order form will request personal data that will be added to our database in order to process the order and facilitate the construction of new shopping CHIC N’ROLLA. Similarly, you can access your personal data and information of all orders. Remember that personal details must be accurate to avoid misunderstandings and incidents shipping / the item / s purchased / s. In addition, if so requested, you will receive e-mail information and publications on CHIC N ‘ROLLA.

Once completed purchase order and before shipping request for a summary identifying the item purchased, the total price (including shipping and taxes) and shipping information. The order must be confirmed by clicking on the “Confirm Order” button.

Purchases can be paid by credit card or debit card (Visa or Mastercard) or bank transfer via PayPal (for customers in Spain only). Other forms of payment will not be accepted. For payments by credit card or debit card, the charge will be online, ie, in real time, through the payment gateway of the financial institution, once it is found that the above information is correct.

Once the transaction is communicated through the website itself the order number so you can at any time and from your PC, keeping track of it.

Also, an email message with a description of the order and personal details that have been reported to be forwarded. Non-receipt of this message may be due to a temporary problem in network communication or a typo in the email address supplied. In both cases, it is advisable that you contact contacto@chicnrolla.com

If, at the time of the issuance of the order, our warehouse detects no stocks of any of the products included in it, try to locate the item. If not possible, the customer will be notified as soon as possible. In addition, the item amount overcharged shall be paid in a few days.

Is it safe to shop online at your shop?

In order to provide maximum security to the payment system CHIC N’ROLLA SPAIN SL insurance systems use leading financial institutions in electronic commerce payment. In this way, confidential payment details are transmitted directly and encrypted (SSL) to the financial institution. To pay with Visa and MasterCard, N’ROLLA CHIC ON LINE only accepts transactions SET (Secure Electronic) with international 3D Secure protocol is distinguished by the Verified by Visa and MasterCard SecureCode. Secure Electronic Commerce is an initiative whose basic principle is to ensure security in Internet transactions. When making payment through the secure payment gateway, the system automatically checks that the credit card is enabled for Secure Electronic Commerce. Then you connect to the bank issuing the same, which prompted to authorize the transaction by a personal authentication code. The operation is performed only if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.

As a complementary measure to the system of “insurance payment” and with the aim of contributing to the prevention of fraud on the Internet, N’ROLLA CHIC ON LINE reserves the right to verify the personal data supplied by the customer and take action as appropriate (including cancellation of the order) for the purchased goods are delivered in accordance with the information contained in the order.

All information provided by CHIC N’ROLLA.COM Customers will only be used to process purchase orders to facilitate browsing and purchasing items N’ROLLA CHIC and to report via mail, e-mail and / sms or new products, special offers and news several related to this website and / or CHIC N ‘ROLLA overall.

CHIC N ‘ROLLA On Line ensures that the information provided by customers will not be shared with third parties or companies outside the group CHIC N’ ROLLA. The data provided will be stored in the server N’ROLLA On Line CHIC SSL protocol and transmission be encrypted to ensure the confidentiality of the same. The server automatically recognizes: the IP address, date and time of entry and exit from the site, as well as the files that you downloaded.

The personal data collected will be treated in accordance with Law 15/99 of 13 December on the Protection of Personal Data and other regulations in force in Spain. Users of this site may at any time access, rectify and cancel the data included in the registration form, in writing, by e-mail or mail to the address:

contacto@chicnrolla.com

Can I know what state is my order?

Yes, you can see the date of your order status in real time. To do this go to “order made” in your account. If you are not registered, click on the link “Ordering Information” of the confirmation mail.

What methods of payment do you accept?

CHIC N ‘ROLLA only accept payments via Visa or MasterCard, and through PayPal. We accept payments by PayPal system. The account number from which the payment is made must be a checking account at a local bank billing order. All costs of making the transfer payment will be charged to the customer. For payments by bank transfer, is provided to the customer account number which must make the deposit. For reference the customer must indicate your order number and full name. The customer may, within 3 working days from the date you placed your order for payment. The request shall not be considered accepted until it is found to be effectively received the income. If that deadline passed, N’ROLLA.COM CHIC has not received the corresponding amount, the order will be canceled.

For payments by credit card or debit card, the charge will be online, ie, in real time, through the payment gateway of the financial institution, once it is found that the above information is correct. In order to provide maximum security to the payment system CHIC N’ROLLA SPAIN SL insurance systems use leading financial institutions in electronic commerce payment. In this way, confidential payment details are transmitted directly and encrypted (SSL) to the financial institution. To pay with Visa and MasterCard, N’ROLLA CHIC ON LINE only accepts transactions SET (Secure Electronic) with international 3D Secure protocol is distinguished by the Verified by Visa and MasterCard SecureCode. Secure Electronic Commerce is an initiative whose basic principle is to ensure security in Internet transactions. When making payment through the secure payment gateway, the system automatically checks that the credit card is enabled for Secure Electronic Commerce. Then you connect to the bank issuing the same, which prompted to authorize the transaction by a personal authentication code. The operation is performed only if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.

As a complementary measure to the system of “insurance payment” and with the aim of contributing to the prevention of fraud on the Internet, N’ROLLA CHIC ON LINE reserves the right to verify the personal data supplied by the customer and take action as appropriate (including cancellation of the order) for the purchased goods are delivered in accordance with the information contained in the order.

Do you have any questions we have not yet solved?